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Service Advisor

Posted 24d ago

Seeking a Service Superstar!

Are you feeling unappreciated in your current role? If you’re organised, methodical and happiest when you’re helping customers, we want to talk to you!

The Caravan Hub is looking to expand our team of Service Advisors. In your day-to-day role, you will:

  • Field incoming queries from walk-ins, emails and phone calls
  • Prepare repair orders
  • Request parts
  • Provide updates to customers
  • Update our CRM with the latest info on the customer’s job
  • Liaise with the techs to identify repair methods
  • Prepare quotes
  • Contribute to the workflow planning for the techs
  • Troubleshoot issues over the phone
  • Divide your time between retail jobs, warranty work and insurance work

If you’ve never worked in the caravan industry before but you have experience as a Service Advisor, a Warranty Agent, or in construction logistics, those are transferrable skillsets and we’d like to talk to you. Industry knowledge comes with training and time and we’re more interested in finding the right person for our team than ensuring you know everything about the RV industry. 

Why Should We Choose You?

The right person will be motivated, diligent and able to stay on-task. You’ll return to what you were working on if you’re interrupted, and make sure you finish what you started. You’ll be eager to learn and you’ll have a knack for problem-solving. 

Why Choose Us?

We’re an established, privately-owned local business with ten years of trading behind us. We place a strong emphasis on work/life balance and we expect our team to turn up when they’re supposed to, work hard while they’re here and then leave it behind when they go home. 

We have flexible working hours Monday to Friday and an early knock on a Friday afternoon so you can get an early start on your weekend every weekend. 

If you’re interested, apply through the form below.

Only short-listed applicants will be contacted.

Apply Job Form

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